Q. Do you delivery outside of Malaysia?
No. Unfortunately, our delivery is limited to areas within Malaysia. We deliver to all states, excluding East Malaysia.
Q. When will my orders be delivered?
All orders are fulfilled within 1-3 working days for Klang Valley area and 3-5 working days for other states in Malaysia. If you do not receive your orders within these timeframes, please get in touch with us via call, whatsapp or email.
Q. What is your delivery fees?
– An additional of RM15 for shipping will be charged for order below RM250 for Klang Valley area
– An additional of RM20 for shipping will be charged for other areas outside Klang Valley
– For remote areas and islands, there may be a surcharge based on the exact location, contact us for confirmation.
– Free Shipping for order above RM250 for Klang Valley area ONLY
Q. How do I check the status of my delivery?
Call us at +603 4149 9939 or email us at email@example.com
Q. Can I amend the shipping address after ordering?
Should you wish to request for a change of shipping details, please contact us as soon as possible and our representative will be more than happy to assist you. However, please note that we will not be able to amend them if an order has been shipped. Please refer to the delivery and operation hours above.
Return of Goods
Q. Can I return my orders after receiving it?
Absolutely. You may return your goods 3 days after receiving it for a refund for whatever reasons. You will need to bear the cost of returning the goods to our shop. See terms and conditions under REFUND.
Q. How do I contact Yumm Seng?
36, Jalan 9/23a, Medan Makmur,
53300 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur.
(+60) 03 4149 9939
Q. What are your operating hours?
Online Store: Open 24/7 Mondays to Fridays
Customer Service Hours: Mondays to Fridays, 9 am – 6 pm
We Are Closed On Weekends And Public Holidays
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org for us to clear your doubts.